1-year professional warranty
Complete coverage for the TOMi™ instrument against defects in materials and workmanship for one year from the original date of purchase. Enhanced coverage is available with PURE Insight™ Analytics activation.
TOMi™ · Professional Protection Warranty
Engineered for precision. Backed for confidence.
Thank you for choosing the TOMi™ Turf Observation and Monitoring Instrument. Built specifically for turfgrass and its unique dynamics, we stand behind our product so you can do what you do best.
Warranty at a glance
30-day confidence protection
If a failure of performance or workmanship is evident in the first 30 days of receipt of your TOMi™ unit, we replace it at no charge.
Guaranteed turnaround
Our team comes from the golf and sports turf industry and knows how precious your time is. We repair and return any serviced TOMi™ unit within four days of receipt.
Lifetime repair support
Even after your warranty expires we stand behind our products — fair pricing and attentive support throughout your career, to keep you going.
Care and attention: Ceres™ sensor performance
The research-grade turfgrass scientific Ceres™ sensor is exceptionally precise and accurate. Cared for, it will perform to specification indefinitely. Because of wear in turf systems, on average you should plan to replace the sensor once per active season so TOMi™ keeps giving uncompromised insight.
Sensor performance is covered by an industry-leading lifetime warranty with an activated PURE Insight™ platform. That covers performance — not the wear, tear or breakage of the tines themselves during normal use, which are consumable.
What is covered
This warranty covers failures resulting from:
- Manufacturing defects
- Defects in workmanship
- Defects in materials
- Failures occurring during intended professional turfgrass use
- Operation in accordance with the TOMi™ user guide instructions
What is not covered
This warranty does not cover failures resulting from:
- Accidental drops or impacts
- Abuse, misuse or negligence
- Improper operation
- Unauthorised modifications, repairs or tinkering
- Water intrusion
- Chemical damage
- Fire, flood, lightning or other acts of nature
- Normal cosmetic wear
- Damage during transportation by the customer
- Use of non-approved accessories
Normal wear components
The following are subject to normal wear during routine professional use and are not covered unless the failure results from a defect in materials or workmanship:
- Sampling tines
- Protective finishes
- Cosmetic surfaces
- Normal cosmetic wear, surface scratching, or gradual deterioration of touchscreen clarity or touch responsiveness resulting from routine professional use
- Replaceable accessories
Firmware and software
Firmware and software updates and products are offered separately from this warranty. This warranty covers the hardware only.
Warranty service
- Contact your authorised PURE Insight™ distributor or dealer first.
- If purchased directly from PURE Insight, contact Technical Support at support@getpureinsight.com or call +1-215-645-7873.
- Provide the serial number, proof and date of purchase, and a detailed description of the issue.
PURE Insight may request return of the product for inspection before approving warranty service.
Limitation of liability
Except as expressly stated herein, PURE Insight™ shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation loss of profits, loss of data, loss of business, or loss of turf quality or tournament revenue — whether based in contract, warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.
- This warranty applies to the original purchaser and is not transferable.
- This warranty is governed by the laws of the Commonwealth of Pennsylvania, USA.
This page reproduces the TOMi™ Professional Protection Warranty for reference. The warranty document supplied with your instrument is the operative version.
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